Blog 001 - Starting Feeld Redesign

Date: Aug 16th 2020

This will be the start of a fairly odd project, but one that I've been wanting to do for a long time. So why not document the process πŸ˜„. The problem starts with a dating app called Feeld. The basic premise is that this is a dating app for couples or those interested more in polyamorour or alternative relationships. This is a super interesting concept, especially from a UX perspective, but unfortunately the app comes no where near its own potential.

What I'm hoping to acheive in this series is to first go in an examine whats wrong with the app currently and then re-envision it as something more true to the core user. This will be partly design and partly code as I'd like to make a basic MVP of my concept that could be used to test the user experiance. Lets jump right in!

Users

From my experiance using the app I've noticed four distinct groups of users based on their intent with the app. From these four there are multiple combinations of gender, orientation and sexual preference. But lets start with breaking down these user stories.

Baby Poly's πŸ‘Ά

New to the polyamory scene, have little experiance but are curious about the possibilies.

Facts

  • Single
  • Little/no experiance

Problems

Looking for others seeking alternative relationships. Not sure what they want.

Behaviours

Might use the app for intense periods at the start but overtime will loose interest or if they mind a monogamous relationship will abandon the app.

Needs & Goals

  • Find others with similar goals
  • Safely engage others
  • Inclusive space for exploration

Unicorns πŸ¦„

Single people looking for sexual experiances with couples or groups.

Facts

  • Single or in relationship
  • Sexual appetite for couples
  • Some experiance

Problems

Looking for couples open to a third person in relationship/bed. Able to see everyone involved and be part of a group conversation.

Behaviours

Use app from time to time when in the mood. Aren't seeking relationships so will usualy not continue chatting with couples after. Will want to 'cast a large net' and see what interests them.

Needs & Goals

  • Larger pool of people
  • Group chat with couple, not just one person
  • Clear intentions for the interaction

Unicorn Hunters 🏹

Couples looking to spice up their sex life by bringing in a single person to play with.

Facts

  • Couple
  • Sexual appetite for threesomes
  • Use the app together

Problems

Are in relationship but want to have a sexual experiance together with another person. Private and don't want this to be known by their closer friends/family.

Behaviours

Use the app togehter, searching profiles and dicussing together outside the app their interests. Might have different preferences or desires. Will use the app periodically but more consistantly over time as long as they enjoy it.

Needs & Goals

  • Privacy
  • Group chat
  • Clear intentions from start

Poly Couples πŸ’‘

Couples looking for relationships with other experianced poly couples.

Facts

  • Couple
  • Seeking friendship/relationship
  • Have experiance with open relations

Problems

Have a hard time finding others with similar ideas about relationships. Feel marginalized or objectified in other dating apps. Feel misunderstood.

Behaviours

Use the app regularly to interact with other poly couples. Will typically find another relationship, meet, and then move to another app like WhatsApp for futher communication.

Needs & Goals

  • Group Chat
  • Chat organization/filtering
  • Clear boundaries about relationships

There are of course many many other types of users, and part of that is the pure USP of this app that it allows such a scope of different users with different desires and needs. Without diving into the gender diversity on the app, I think its best to understand why people are there as opposed to other dating apps, and what they get from Feeld that other apps don't provide.

"We believe nothing is more unpredictable or less binary than human desire. This is why we created Feeld, where everyone can be honest with themselves while being responsible towards others." ~Feeld Website

The Current App

As the app currently stands there are two main functionalities when using regularly. The first is the search functionality, where you set preferences for what you are looking for and then have a typical Like/Dislike way of searching for matches. The second is the chat functionality where you can view matches, start conversations with them and create group chats.

Search Function

Breakdown of the Feeld App by Component in Search

Chat Function

Breakdown of the Feeld App by Component in Chat

Some things to notice when using the app:

Usability Issues

Customer Feedback

Looking at the Google Play and App Store there are some real gems of user feedback. On average the Google Play has 2.4/5 stars (7,548 reviews) and the App Store has 4.3/5 stars (12k reviews).

Two times noforn, 28/4/2019

Sounds awesome. Sadly, it is the opposite. Ugh. Really bad.

3 for 3nder, 1/9/2019

Great but not Great. The idea of this app is great, which is exactly what brought me here in the first place but I have to admit from a technical point of view it’s not very good.

Bernadette Pierce, 1/6/2019

So Glitchy... The concept of this app is by far the best of its kind. But I simply cant get over how many bugs there are, or things that dont work correctly.

888Noeljp, 11/1/2020

Want to like it, but ... in practice not working for me.

Emil Ferent, 10/8/2020

I like the content, but the latest update, where they rushed to implement pay for likes just like in Tinder demonstrates how poor the app is built

The dude, 13/9/2019

Concept is great, execution of the app is not. The app idea is great and the user base is also a good size. But the people who own the app are most likely not the developers and have probably outsourced the work elsewhere.

What is of particular notice when reading through the reviews is that several themes come up. Leaving out those who were just frustrated they didn't get more matches, there seems to three main greavances:

I'm also quite interested in the massive difference in rating between the android and apple version. Whether this means that there are two versions or if android users are just more honest? Certainly there seems to be more feedback from the developers on the App Store, but at the same time most of the reviewers do not give their name and give star rating quite different from the text review.

Next Article

Blog 002 - Dating App Architecture

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